Refund policy

Return

We have a return policy, which means you can hold the delivery man a bit to double check the product & return to the delivery person if you don't like it.

To be eligible for a return, your item must be in the same condition that we sent, unworn or unused, with tags, and in its original packaging. You’ll also need the screenshot or proof of purchase. 

To request a refund, you can contact us at zelesti.bd@gmail.com or DM us at our Instagram of Facebook page.

If your return is accepted, we’ll refund the order amount as well.

You can always contact us for any return question at zelesti.bd@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We strongly recomend you to return the product rather than receiving from delivery man if there's any damage or ither issues.

Exchanges

The fastest way to ensure you get what you want is to return the item you have immedietely, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. 

If more than 7 business days have passed since we’ve approved your return, please contact us at zelesti.bd@gmail.com or DM us at our Instagram of Facebook page.