Shipping policy
Shipping policy
At Zelesti, we strive to deliver as smoothly and swiftly as they were crafted. Here's everything you need to know about how we ship:
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🚚 Order Processing
Orders are processed within 1–2 business days after confirmation.
During high-demand periods (e.g., holidays, sales), processing times may be slightly longer.
📍 Shipping Within Bangladesh
Standard delivery time: 2–5 business days, depending on location.
Orders outside major cities may take additional time due to courier routing.
You will receive a confirmation message with tracking (if applicable) once your order is shipped.
💳 Shipping Charges
Delivery charges vary by location and will be displayed at checkout.
Free delivery may be available during special campaigns or promotions (announced on our website or social media).
📦 Order Confirmation
After placing an order, our team may call or SMS you to confirm delivery details. Orders that remain unconfirmed may be delayed or canceled.
❗Delivery Attempt
If you miss a delivery, our courier partner will attempt redelivery.
Failure to accept delivery more than twice may result in order cancellation.
📮 Address Accuracy
Please ensure that your shipping address and contact details are accurate.
Incorrect addresses may lead to delays or failed deliveries.
💌 Need Help?
If your order is delayed, missing, or you need help tracking it, contact us at:
zelesti.bd@gmail.com